Terms & Conditions

1. All experiences MUST be booked in advance by either:
    

   • Completing the Reserve your meet & greet session form found on our website

   • Emailing your request to us on ReservoirAlpacas@gmail.com
     
     For any questions, you can always call us direct.
      

2. Please note that you may be sharing your experience with other visitors. Private experiences can be arranged at an additional cost.
    

3. When making a Group Booking or buying a Gift Voucher for others, it is the responsibility of the person booking the alpaca experience/gift voucher, to make those attending the experience aware of these T&Cs.
    

4. Gift Vouchers:

   • Vouchers are only valid for the experience stated on front of the voucher.

   • Date and times are subject to availability – please book in advance to avoid disappointment.

   • Vouchers cannot be exchanged for cash.

   • The voucher can be used for items of a higher value upon payment of the difference.

   • Gift certificates are non-transferable and resale is prohibited.

   • If a gift certificate is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances.
      

5. All children must be accompanied by a responsible paying adult aged 18 or older.
    

6. Our experiences can go ahead on most rainy days, however, for the well-being of the alpacas and for the enjoyment of the experience itself, if the weather forecast is for heavy rain, very high temperatures, storms and/or high winds we may need to postpone for safety reasons, in which case we will contact you the day before, and an alternative date will be offered.
    

7. We reserve the right not to allow you to participate on the alpaca experience if your clothing and footwear is unsuitable. Consider sun cream & hats for summer sun, or waterproofs & wellies for those wetter days (no open toe or open heel shoes, or sandals, or flapping clothing, or umbrellas). Walking boots, trainers or wellies are fine, weather depending, but always be prepared for mud and uneven walking ground.
    

8. Please note that the experiences generally take place outdoors and the terrain may be muddy. We are not responsible for damage to clothing or shoes due to site conditions.
    

9. We do not allow dogs anywhere onsite (except on the public footpath). The presence of dogs can stress the alpacas - something we need to minimize when people are interacting closely with them.  
    

10. We do not permit smoking or vaping anywhere onsite. 
     

11. Please arrive 5-10 minutes before you experience begins. Anyone arriving more than 10 minutes late will be treated as no-shows and cannot be rescheduled or refunded.
     

12. Your safety and the safety of others is a priority for us. Whilst our alpacas are relatively tame, please do not forget that they are still animals and are capable of causing injury so please be mindful of this and listen closely to our health and safety briefing at the start of your experience.
     

13. Each person booked on the experience must have taken medical advice on any pre-existing conditions and can confirm it is medically safe for them to participate.
     

14. Pregnant women participate at their own discretion and should consult their doctor first.
     

15. If anyone becomes unwell at any time, they must inform the leader straight away.
     

16. Anyone under the influence of alcohol or drugs will be refused entry without refund.
     

17. Handwashing facilities are provided. Adults accompanying children are responsible for ensuring that handwashing is completed before and after interacting with the animals.
     

18. For bio-security, we will ask you to dip the soles of your footwear in disinfectant before you enter the alpaca areas.
     

19. We reserve the right to stop or cancel the experience should any person pose a risk to themselves or the welfare of the alpaca or other visitors, without compensation.
     

20. During your alpaca experience you may be photographed / videoed for use on our website and our social media pages. We understand some visitors may not wish to photographed. If that is the case, please let us know. We also ask you are mindful of others if you take photos / videos on your own devices.
     

21.  Do not feed the alpacas anything other than provided feed.
     

22. Vehicles are parked entirely at the owner's risk.

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